Turkish Airlines named 2020 Five Star Global Airline at APEX Awards

Offering the privilege of discovering 126 countries around the world to its passengers, Turkish Airlines was named a “2020 Five Star Global Airline” by APEX (Airline Passenger Experience Association), one of the world’s most trusted and prominent aviation organizations. Turkish Airlines’ commitment to passenger satisfaction and providing top class service above the clouds were ratified by APEX.



Travel industry experts met at the Los Angeles Convention Centre on September 9 for the APEX/IFSA Awards where the APEX Official Airline Ratings™ were announced.  Passengers rated over a million flights of almost 600 airlines around the world between July 2018 and June 2019. Categories were judged on a five star scale in five sub categories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. After the feedback was reviewed, flag carrier was awarded a five star average for the third successive time.


Turkish Airlines Chairman of the Board and the Executive Committee, M. İlker Aycı said; “At Turkish Airlines, we are aiming to offer perfection to our guests in every aspect of their travels. With the renewed Business Class on our new Dreamliner, the brand new style of traveling at Istanbul Airport, our new home, and exceptional services above the clouds, we are undergoing a change. We are happy to see our passengers award that change with five stars. We express our thanks to APEX and all of our passengers for acknowledging our efforts while offering us this exceptional award for the third successive time.”


APEX distinguishes itself as the first rating program that solely relies on the passenger feedback on subcategories such as service, entertainment, seat comfort and Wi-Fi during its review process.

About Turkish Airlines:

Established in 1933 with a fleet of five aircraft, Star Alliance member Turkish Airlines has a fleet of 343 (passenger and cargo) aircraft flying to 315 worldwide destinations as 265 international and 50 domestic, in 126 countries. More information about Turkish Airlines can be found on its official website www.turkishairlines.com or its social media accounts on Facebook, Twitter, YouTube, LinkedIn, and Instagram.

About APEX

The APEX Official Airline Ratings™ is based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel-organizing app. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world between 1 July 2018 and 30 June 2019. On the same screen, passengers were given the opportunity to provide anonymous ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. The single screen rating allows airline passengers to easily rate their flight in less than 15 seconds.

About Star Alliance:

The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United. Overall, the Star Alliance network currently offers more than 19,000 daily flights to more than 1,250 airports in 195 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.